Privacy Policy

1. Introduction

VOUCHERVEST (PTY) LTD ("Vouchervest") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in compliance with the Protection of Personal Information Act (POPIA).

2. Information We Collect

• Personal Information: Name, email address, physical address (for billing), and phone number.
• Transaction Data: Order history, payment method details (note: full credit card numbers are processed by secure third-party gateways and are not stored by us).
• Technical Data: IP address, browser type, device information, and cookies.

3. How We Use Your Information

We use your data to:

• Process and deliver your orders.
• Verify your identity and prevent fraud (e.g., detecting multiple accounts or suspicious IP addresses).
• Provide customer support and resolve disputes.
• Send marketing communications (only if you have opted in).

4. Sharing of Information

We do not sell your personal data. We may share data with:

• Service Providers: Payment processors, email delivery services, and fraud prevention tools.
• Legal Authorities: If required by law or to protect our rights and safety.

5. Cookies

We use cookies to improve your experience (e.g., keeping you logged in and remembering your cart). You can manage cookie preferences in your browser settings, though this may affect site functionality.

6. Data Security

We implement industry-standard security measures (SSL encryption, secure servers) to protect your data. However, no transmission over the internet is completely secure.

7. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you.
• Request the correction or deletion of your data.
• Object to the processing of your data for direct marketing.

8. Contact Us

For any privacy-related inquiries, please contact our Information Officer at:

• Email:[email protected]